Credit Card Processing

Please fill out the payment authorization form below by adding your initials, ticking the “accept” box, your full name and date, which authorizes your credit card to be charged. Once you hit the submit button, you will automatically be redirected to the payment page. We accept Visa, Mastercard, American Express and Discover. Thank you and if you have any questions, please call us toll-free at 1-888-584-3095 or for faster service press the live chat button on our website to be connected with a live representative during business hours.

Credit Card Authorization Form

For any service/ evaluation: If you cancel at any time or fail to let us know of any changes there will be a $25 cancellation fee. If you decide to cancel after parts have been shipped out, the customer will be responsible for shipping back to WSR and a 25% restocking fee. During an evaluation, the technician will not arrive with parts on hand. If parts are needed, they are additional (depending on equipment, make and model will determine if we are able to provide parts)- if you would like the technician to return for installation there will be an additional trip cost.*

Credit Card Authorization Form- Parts ONLY

- I acknowledge that I am purchasing and paying for parts that are being shipped directly to me. I have chosen not to pay for tech installation at this time.

- I understand that if I would like to have tech to install the parts, I may contact WSR Solutions to assist with locating a tech in my area. I acknowledge that if I contact WSR Solutions and there is not a tech in my area after ordering parts that WSR Solutions is not responsible and all cancelation/ return policies still apply.

- I understand that if I am ordering parts (and have not had a WSR tech do an evaluation) and the parts are incorrect, the refund policy is a 25% restocking fee and S&H and tax are non-refundable. If parts are incorrect based off the information that was provided by you (WSR did not come out and evaluate first), I will be responsible for mailing the parts back to us and a 25% restocking fee. (At customer’s request, WSR may issue a prepaid label for return and deduct that cost from the refund issued.)*

Credit Card Authorization Form – VIRTUAL EVAL

- I acknowledge that I am paying for a tech service to perform a 20-minute virtual evaluation/ assist repair on my unit.

- I understand that tech will contact me within 24 business hours to schedule the virtual evaluation.

- I acknowledge that I have a smart phone and can access the camera and am capable (or will have someone present) that can operate camera and answer questions regarding equipment issues.

- I understand that if my unit does not have power during virtual evaluation the tech will not be able to provide much assistance, and call will have to be rescheduled.

- I understand that there may still be a need for a tech to physically come to my home for evaluation (diagnosis cannot be determined during virtual eval). The cost for a tech in home starts at $185. If it is determined that a tech needs to physically see unit to fully diagnose, $50 will be applied towards the cost of the in home eval. In the event WSR Solutions does not have a tech in my area to perform an evaluation WSR Solutions will refund $50 to me.

- I understand that if it is deemed that parts are needed, I will receive a quote for those parts and a cost for a tech to come out and install those parts from WSR Solutions in 24-48 business hours after completing the virtual evaluation.

- I understand that while WSR Solutions works with many of the manufacturers, there are some that sell parts direct to end users. In these cases, WSR will provide you with all the information needed to order your parts directly from those manufacturers/ dealers. After those parts have been ordered and received, WSR is happy to quote you a cost for the service tech to install and repair your unit.

- I understand that WSR will verify if there is any warranty on parts and apply/ provide that information to you on the quote for parts and service. If you believe there is a warranty on your parts, please notify us so that we can make sure that we get the correct information back from the manufacturer.

Credit Card Authorization Form – Repair

- I acknowledge that I am paying for the parts and the technician's service to install those parts on my unit.

- I understand that if I did not purchase all of the parts recommended by the technician during the evaluation, my unit may not be fully repaired.

- I understand that if my unit did not have power during the initial evaluation and the technician is installing parts to restore power, additional parts may be required to complete the repair. I acknowledge that any further parts and an additional service visit will incur additional costs.

Credit Card Authorization Form - Evaluation

- I acknowledge that I am paying for a tech service to perform a full evaluation/ diagnosis on my unit.

- I understand that tech will contact me within 2-3 business days after I make payment to schedule my in-home appointment for an evaluation.

- I understand that the tech will NOT have parts to repair my unit. If the unit can be repaired without parts (ie: tightening hardware or loose wires, making adjustments, etc) they will do so.

- I understand that if my unit does not have power during evaluation a full diagnosis cannot be made and a second trip to complete an evaluation once power is restored may be required at an additional cost.

Credit Card Authorization Form – Tech Support

- I acknowledge that I am paying for a tech service to answer specific technical questions about my unit.

- I understand that a tech will contact me within 24 business hours to answer my specific questions.

- I understand that this is NOT a phone evaluation, but a 10 minute tech support call with a technician.

- I understand that speaking to tech support may not get me a diagnosis or fix my issue.

Credit Card Authorization Form- WG Set Up

- I acknowledge that I am paying for one tech service to set up my equipment.

- I understand that the equipment was not purchased through WSR Solutions and if tech arrives and there is freight damage, missing parts, or manufacture defect with equipment that I have hired WSR Solutions to set up, WSR Solutions is not responsible and the fee for visit is non-refundable.

- I understand that if the equipment is not onsite when I have scheduled a tech visit, and tech arrives onsite- the fee is non- refundable.

- I understand that the equipment was purchased outside of WSR, and I will need to contact the dealer I purchased the equipment from to resolve any issues with manufacture defect, missing parts, damage, etc. WSR will assist in any way possible to facilitate replacement or repair, however there will be an additional fee to have tech return to either replace or complete set up.

Credit Card Authorization Form- Parts Install

- I acknowledge that I am paying for one tech service visit to install parts on my unit.

- I understand that if parts were purchased outside of WSR Solutions and shipped to me that I am responsible for scheduling the service after all parts have been received.

- I understand that if not all parts are onsite when tech is scheduled for repair there will be an additional fee for the tech to return and install remaining parts.

- I understand that if the parts were purchased outside of WSR and the parts are damaged or defective that WSR Solutions is not responsible for replacement- I will have to contact the place I purchased the parts from. I also understand that there will be an additional service call fee for tech to return to install once new parts are received.

Please Initial the box below

_________________________________________________________

If parts are incorrect based off the information that was provided by the customer (WSR did not come out and evaluate first), I will be responsible for mailing the parts back to us and a 25% restocking fee. (At customer’s request, WSR may issue a prepaid label for return and deduct that cost from the refund issued.)*

- I understand the parts will be ordered within 1-2 business days from when payment is made. The manufacturer has a 2–3 day processing time and shipping parts to tech will take approx. 3-5 business days.

- I understand that the tech will call to schedule within 2-3 business days of receiving parts ordered for repair. ** WSR will provide tracking information as it comes available.

- I understand that WSR Solutions orders all parts direct from the manufacturer and cannot be held responsible for back order of parts or delay in shipping. (WSR Solutions will make every effort to provide up to date information as it is received from manufacture)

- I understand that if I have ordered a custom part the processing time for that can be several weeks and WSR Solutions will provide timely information on and progress as it comes available to them by manufacturer.

- I understand that once evaluation is complete WSR Solutions will contact me with a quote on parts and a quote for a return trip for the tech to install parts. ** Please note that we ONLY work directly with the manufacture of your unit and never purchase refurbished or used parts.

- I understand that while WSR Solutions works with many of the manufacturers, there are some that sell parts direct to end users. In these cases WSR will provide you with all the information needed to order your parts directly from those manufacturers/ dealers. After those parts have been ordered and received, WSR is happy to quote you a cost for the service tech to return to install and repair your unit.

- I understand that the fee I am paying is for this virtual evaluation only.

- I understand that if I cancel this service call after payment is made there will be a $25 cancellation fee.

- I understand the parts will be ordered within 1-2 business days from when payment is made. The manufacturer has a 2–3 day processing time and that once parts have shipped it can take approx. 3-5 business days.

- I understand that WSR Solutions orders all parts directly from the manufacturer and cannot be held responsible for back order of parts or delay in shipping. (WSR Solutions will make every effort to provide up to date information as it is received from manufacture)

- I understand that if I have ordered a custom part the processing time for that can be several weeks and that WSR Solutions will provide timely information on this and progress as it comes available to them by manufacturer.

- I understand that the fee I am paying is for this Tech Support call only.

- I understand that there is no refund for a tech support call.

- I understand that if I have not provided all the information accurately (stairs, wrong equipment, etc.) the tech fee is non- refundable and a fee for a second trip starting at $185 would then be quoted to me.

- I understand that if I cancel after payment has been made there will be a $25 cancelation fee.

If parts are incorrect based off the information that was provided by me (WSR did not come out and evaluate first), I will be responsible for mailing the parts back to WSR and a 25% restocking fee. (At customer’s request, WSR may issue a prepaid label for return and deduct that cost from the refund issued.)*

Please Initial the box below

_________________________________________________________

- I understand that the fee I am paying is for these parts and repair trip only.

- I understand that NO money is due to the technician when he comes to my home for the repair. All fees for this trip have been paid directly to WSR Solutions, and no money should be requested from me by tech.

- I understand that if I cancel this order after parts have been ordered there will be a 25% restocking fee and tax and S&H are non-refundable.

- I understand that the fee I am paying is for this evaluation only.

- I understand that NO money is due to the technician when he comes to my home for the evaluation. All fees for this trip have been paid to WSR Solutions, and no money should be requested from me by the tech.

- I understand that if I cancel this service call after payment is made there will be a $25 cancellation fee.

If the customer is providing parts for installation, (i.e: parts sent/ordered from another company), and the parts are damaged or missing when the technician arrives for scheduled appointment, customer acknowledges that the labor fee paid to WSR still stands and is non refundable.*

If I am providing parts for installation, (i.e: parts sent/ordered from another company), and the parts are damaged or missing when the technician arrives for a scheduled appointment, I acknowledge that the service fee paid to WSR still stands and is non-refundable.

Please Initial the box below

_________________________________________________________

I acknowledge that I understand WSR Solutions cancellation and policies as stated and initialed above. I authorize this payment as quoted to me and am in possession of my card.

I also acknowledge that I understand WSR Solutions cancellation and policies as stated and initialed above. I authorize this payment as quoted to me and am in possession of my card.

I acknowledge that I understand WSR Solutions cancellation and policies as stated and initialed above. I authorize this payment as quoted to me and am in possession of my card.

I also acknowledge that I understand WSR Solutions cancellation and policies as stated and initialed above. I authorize this payment as quoted to me and am in possession of my card.

I acknowledge that I understand WSR Solutions cancellation and policies as stated and initialed above. I authorize this payment as quoted to me and am in possession of my card.

I Accept

Full Name *

Repair ID *

Date:

CREDIT CARD PROCESSING

Delivery. Installation. In-Home Repair. We’ve got this covered.